Last updated: October 26, 2026
1. Service provider
The service provider and seller is: Devlom
ul. Wigury 8/9
90-301 Łódź, Poland
Tax ID (NIP): 8681799697
REGON: 363671760
e-mail: [email protected]
2. General provisions
These Terms of Service set out the rules for using the PixiFixi application available under the domains pixifixi.pl and pixifixi.app (the “Application”). These Terms are the terms of providing electronic services within the meaning of the Polish Act of 18 July 2002 on Providing Services by Electronic Means. By using the Application, you accept these Terms.
3. Scope of services
PixiFixi lets you process photos using artificial intelligence (AI). The services consist of generating and modifying digital content based on materials uploaded by the user. The services are digital and performed automatically. The current set of tools and the cost of each operation in credits are shown in the Application next to each tool.
4. Registration and account
Full functionality requires an account. Users must provide accurate information, protect their login credentials and must not share their account with other people. Users may delete their account at any time.
An account that has been inactive for 365 days may be deleted automatically together with its data. About 30 days before deletion we send a warning to the account’s e-mail address, and logging in cancels the deletion. An account with a payment made within the last 365 days is not deleted for inactivity.
5. Conclusion of the contract and prices
The contract for the supply of digital content is concluded when the payment is successfully made. Prices in the Service are:
- for pixifixi.pl and app.pixifixi.pl – in PLN,
- for pixifixi.app and app.pixifixi.app – in USD, EUR, GBP or INR.
The transaction currency depends on the language version and the user’s location.
All prices are gross prices (including VAT where applicable under the law).
The operator reserves the right to change prices. Changes do not affect orders already completed.
The service starts immediately after the payment is credited. A purchase consists of acquiring a package of credits that can be used for the Application’s features.
6. Payments
Payments are processed by:
- Paynow (mElements S.A.) and PayPal – for pixifixi.pl and app.pixifixi.pl,
- Stripe Payments Europe Ltd. – for pixifixi.app and app.pixifixi.app.
Available payment methods (depending on the version of the Service and the currency):
- payment cards: Visa, Visa Electron, Mastercard, MasterCard Electronic, Maestro,
- Google Pay and Apple Pay,
- PayPal,
- BLIK and bank transfers (PLN),
- other local methods offered in the Service.
The order processing time is counted from the moment the card payment is authorised or the Seller’s bank account is credited.
If a card payment must be refunded, the refund is made to the bank account linked to the card, unless the consumer expressly agrees to another refund method that involves no costs for them.
VAT invoices for businesses are issued in the accounting system and sent to the e-mail address provided with the order.
7. Credits
Credits are units of account used for services in the Application. Credits cannot be exchanged for money. Credits charged for an operation that ended with an error are automatically returned to the user’s account. If technical problems prevent the service from being performed, the Administrator may grant compensation in the form of additional credits.
8. Nature of AI technology
Results generated by the Application are created by artificial intelligence models that work probabilistically. The Administrator does not guarantee that generated content will fully match the user’s expectations. Dissatisfaction with a result is not a ground for a refund.
9. Rights to content
Users retain the rights to the photos they upload. By uploading a photo, the user grants the Administrator a licence to the extent necessary to process it in order to provide the service.
The user declares that they hold the rights to the uploaded photos and the consent of the people shown in them to have them processed.
Users may use the generated versions of photos for private and commercial purposes, respecting the rights of third parties.
10. Right of withdrawal
A consumer has the right to withdraw from the contract within 14 days of its conclusion.
Under Article 38(13) of the Polish Consumer Rights Act, the right of withdrawal does not apply to digital content not supplied on a tangible medium if performance has begun with the consumer’s express consent before the end of the withdrawal period.
By making a purchase, the user agrees that the service starts immediately after payment and acknowledges losing the right of withdrawal once the service has begun.
11. Complaints
Complaints should be sent by e-mail to: [email protected]. A complaint should include a description of the problem and information that allows us to identify the user. Complaints are handled within 14 days of receipt. We reply by e-mail.
12. Prohibited content and conduct
It is prohibited to:
- upload or generate unlawful content, in particular pornographic or violent content or content that infringes the rights of third parties (including copyright and image rights),
- upload or generate any content that sexualises minors,
- edit photos of other people without their consent, in particular to undress them, ridicule them or mislead others about their behaviour,
- circumvent payment mechanisms or limits, including creating multiple accounts to obtain free credits,
- take actions that disrupt the Application.
Uploaded photos and prompts may be analysed automatically to detect violations, and a prompt that violates these Terms may be rejected before it is carried out. Content that may constitute a criminal offence may be reported to the competent authorities.
After three violations of these Terms, the user’s account may be permanently blocked without a refund of unused funds.
13. Storage and deletion of photos
Photos uploaded to the Application and their edited versions are stored in the account history until the user deletes them or deletes the account. Users can delete individual photos from their history at any time and can turn on automatic deletion after 7, 30 or 90 days in the privacy settings. Deleting the account deletes all photos. Deleted photos cannot be recovered. The Administrator may remove content that violates these Terms.
14. Liability
The Administrator is not liable for the loss of data resulting from its deletion in line with the user’s settings or due to a violation of these Terms. The Administrator’s liability is limited to the value of the purchased service.
15. Out-of-court dispute resolution
Consumers may use out-of-court complaint and redress procedures. Consumers in Poland may contact a municipal or district consumer ombudsman (rzecznik konsumentów) or the regional Trade Inspection (Inspekcja Handlowa); information is available at https://polubowne.uokik.gov.pl. Consumers in other EU countries may also contact the European Consumer Centre in their country.
16. Final provisions
These Terms are governed by Polish law. The Administrator may amend these Terms. The current version is published on the Application’s website. The processing of personal data is described in the Privacy Policy: https://pixifixi.app/privacy-policy/